Return & Refund Policy

Last Updated: May 31, 2025

We want you to be thrilled with your purchase from Johnesha Original Fashion. If you’re not satisfied, we offer the following return and refund options.

Return Eligibility

Items are eligible for return if:

• They are unused, in original packaging, and in the same condition as received.
• The return is requested within 30 days of delivery.
• The item is not a custom or personalized product (non-returnable unless defective).

How to Return

To start a return:

1. Email us at [email protected] with your order number and reason for return.
2. We’ll provide a return address and instructions.
3. Return the item within 14 days of receiving return approval.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Upon receiving and inspecting your return, we’ll notify you of approval or rejection. If approved:

• Refunds will be issued to the original payment method within 5-10 business days.
• Original shipping costs are non-refundable.

Defective or Incorrect Items

If an item arrives damaged or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll provide a replacement or refund at no cost to you.

Non-Returnable Items

The following are non-returnable unless defective:

• Customized or personalized baby clothes.
• Gift cards.
• Items marked as final sale.

For return-related questions, email us at [email protected].